Designing for Connection

Posted by on Oct 30, 2017 in Relational Business | No Comments

Tending the Field The “organization as house” metaphor explored in the last post is increasingly insufficient. The open exchange of ideas and resources now blurs the boundaries between organizations. The house has become more of a plaza, with shared spaces overlapping with owned spaces. The value chain has evolved into a value network. For any […]

Principle of Participation

Posted by on Jul 12, 2017 in Relational Business | No Comments

Peter Block captured the timeless truth that “people will be accountable and committed to what they have a hand in creating.” This principle applies to both customers and employees. Advocacy increases when people are not just “consuming” or “working” but are directly participating in a worthwhile endeavor. In a connected world, business models that are […]